Frequently asked questions

  • Why do I need a boiler service every year?

    Regular servicing helps keep your boiler running more efficiently, which in turn means that you use less fuel and will save you money. With most boiler manufacturers recommending that a service is carried out once a year, this also assists in preventing potential breakdowns which may leave you without heating.
    Visit our oil boiler servicing or our gas boiler servicing pages to find out more about our servicing or request a service appointment online now.
  • What is the main cause of breakdowns in oil-fired heating systems?

    One of the most common causes of breakdowns in an oil fired system, is water in the fuel tank, caused by condensation. When the oil meets the water a sludge is formed, this builds up over time and can be dragged through the oil line into your burner. If water is found in your tank it is best to get it removed, to help prevent a breakdown in the future.
  • How can water be removed?

    Tincknells Tank Team provide a pumping out service using a pump with a long lance which literally hovers around the bottom of the tank, sucking out the water layer.
  • Who are OFTEC?

    They are the Oil Firing Technical Association and represent the oil heating and cooking industry throughout the UK and Republic of Ireland. Their mission to promote excellence in oil heating and cooking.
  • Who are GAS SAFE?

    The official list of gas engineers who are registered to work safely and legally on gas appliances. Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area.
  • My boiler has stopped working is there anything I should do before calling an engineer?

    Yes there are a few things that you can easily check and / or do before calling us.
    If the boiler has locked out, try pressing the reset button.
    If the boiler is oil-fired then check you haven't run out of fuel. If you do require fuel then you can order from Tincknell Fuels website or call Tincknell Fuels on 01749 673661.
    Check the pressure of your boiler. If you have had to bleed a radiator it can cause the pressure of the boiler to drop and therefore cause the boiler to not heat up. To adjust the pressure of the boiler, it normally involves a valve on the boiler. If you unsure then consult your user manual, alternatively call us on 01749 678828 and we will send one of our engineers to assist you.
    Check your room thermostat. If your room thermostat has been turned down, the boiler may not fire up when you expecting. This may sound silly but we find this is often a common problem for people that have no heating.